Terms & Conditions

Mooxy is a cloud-based, multi-tenant Customer Relationship Management (CRM) platform designed for moving companies. The Platform provides tools for lead management, estimate generation, inventory tracking, customer portals, email communications, payment processing, and related business operations. The Platform is provided on a Software-as-a-Service (SaaS) basis.

2.1 You must be at least 18 years old and legally authorized to enter into binding agreements to use the Platform.

2.2 You must provide accurate, complete, and current information during registration. You are responsible for keeping your account credentials confidential and for all activities that occur under your account.

2.3 Each account is associated with a Tenant (your moving company). You are responsible for managing users, brands, and permissions within your Tenant account.

2.4 You must promptly notify us of any unauthorized use of your account or any other breach of security.

3.1 Access to the Platform requires a paid subscription. Pricing is as follows unless otherwise agreed in writing: $49 per user per month, plus $199 per month for each additional brand beyond the first. Pricing is subject to change with 30 days' prior written notice.

3.2 All fees are billed in advance on a recurring basis (monthly or annually, as selected). Payments are processed through our third-party payment provider (Stripe). You authorize us to charge your designated payment method for all applicable fees.

3.3 All fees are non-refundable unless otherwise required by applicable law. If you cancel your subscription, you will retain access until the end of your current billing period.

3.4 We reserve the right to suspend or terminate your account if payment is not received within 15 days of the due date.

4.1 You agree to use the Platform only for lawful business purposes related to operating a moving company or related services.

4.2 You shall NOT:

• •Use the Platform to send unsolicited or spam communications
• •Upload, transmit, or store any content that is unlawful, fraudulent, harassing, defamatory, or infringes upon the rights of any third party
• •Attempt to gain unauthorized access to the Platform, other accounts, or related systems
• •Reverse engineer, decompile, or disassemble any part of the Platform
• •Use the Platform to collect, store, or process data in violation of any applicable privacy or data protection laws
• •Resell, sublicense, or redistribute access to the Platform without our prior written consent
• •Interfere with or disrupt the Platform's infrastructure, servers, or networks
• •Use automated bots, scrapers, or similar tools to interact with the Platform without our prior written consent

4.3 You are solely responsible for the content you and your authorized users upload, store, or transmit through the Platform, including but not limited to customer data, lead information, email templates, and communications sent to your customers through the Platform.

5.1 Your Data. You retain full ownership of all data you and your authorized users input into the Platform ("Your Data"). This includes customer records, lead information, inventory data, estimates, email content, and any other data you create or upload.

5.2 License to Us. You grant us a limited, non-exclusive license to access, process, store, and display Your Data solely to the extent necessary to provide and improve the Platform. We will not sell, share, or use Your Data for purposes unrelated to delivering the Service to you.

5.3 Data Processing. We process Your Data on your behalf. You acknowledge that you are the data controller (or equivalent under applicable law) with respect to any personal data of your customers or end users that you collect and process through the Platform. You are responsible for ensuring that your collection and use of such data complies with all applicable privacy laws, including obtaining any necessary consents from your customers.

5.4 Multi-Tenant Isolation. The Platform operates on a multi-tenant architecture. We implement commercially reasonable technical and organizational measures to ensure that Your Data is logically isolated from the data of other subscribers.

5.5 Third-Party Services. The Platform integrates with third-party services (including but not limited to Stripe, SendGrid, and Google Maps). Your use of these integrations is subject to the respective third-party terms and privacy policies. We are not responsible for the practices of third-party service providers.

5.6 Data Export and Portability. Upon written request and subject to payment of all outstanding fees, we will make Your Data available for export in a standard format within 30 days of the request.

5.7 Data Retention After Termination. Upon termination or expiration of your subscription, we will retain Your Data for 30 days, after which it may be permanently deleted. It is your responsibility to export Your Data prior to termination.

6.1 The Platform provides a customer-facing portal that allows your customers to view estimates, manage inventory, and interact with your moving company. You are solely responsible for the accuracy of the information presented to your customers through the portal.

6.2 You acknowledge that communications sent through the Platform (including emails, SMS, and portal notifications) are sent on your behalf, not on behalf of Mooxy. You are solely responsible for the content and legality of such communications.

6.3 You are responsible for providing your customers with appropriate privacy notices and obtaining any required consents for data collection through embedded lead capture forms or the customer portal.

7.1 The Platform, including its design, code, features, documentation, logos, and trademarks, is and remains the exclusive property of Mooxy and its licensors. These Terms do not grant you any ownership rights in the Platform.

7.2 You retain ownership of your brand assets (logos, company names, trademarks) that you upload or configure within the Platform.

7.3 Any feedback, suggestions, or ideas you submit regarding the Platform may be used by us without any obligation to compensate you.

8.1 We will use commercially reasonable efforts to maintain the Platform's availability but do not guarantee uninterrupted or error-free service. The Platform is provided on an "as available" basis.

8.2 We reserve the right to perform scheduled maintenance, during which the Platform may be temporarily unavailable. We will make reasonable efforts to provide advance notice of planned maintenance.

8.3 We may modify, update, or discontinue features of the Platform at any time. Material changes to core functionality will be communicated with reasonable advance notice.

9.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOOXY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.

9.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.3 We are not liable for any damages resulting from: (a) your failure to maintain accurate account information; (b) unauthorized access to your account resulting from your failure to protect your credentials; (c) actions taken by your authorized users; (d) content you or your users upload to the Platform; (e) communications sent through the Platform on your behalf; (f) downtime, outages, or interruptions caused by third-party services, hosting providers, or force majeure events.

You agree to indemnify, defend, and hold harmless Mooxy, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any data you or your users upload, store, or transmit through the Platform; (e) any dispute between you and your customers; (f) any communications sent through the Platform on your behalf.

11.1 You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

11.2 We may suspend or terminate your account immediately if: (a) you breach these Terms; (b) payment is past due for more than 15 days; (c) we are required to do so by law; (d) your use of the Platform poses a security risk or adversely impacts other subscribers.

11.3 Upon termination, your right to access the Platform ceases immediately (or at the end of the billing period, if applicable). Sections 5, 7, 9, 10, and 13 shall survive termination.

We may update these Terms from time to time. We will notify you of material changes via email or through the Platform at least 15 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Platform and cancel your subscription.

13.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, United States, without regard to its conflict of law principles.

13.2 Dispute Resolution. Any disputes arising from these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration administered in Rockville, MD in accordance with the rules of the American Arbitration Association.

13.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Entire Agreement. These Terms, together with any applicable privacy policy and subscription agreement, constitute the entire agreement between you and Mooxy regarding the subject matter herein.

13.5 No Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

13.6 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

13.7 Force Majeure. We shall not be liable for any failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, terrorism, labor disputes, internet outages, or failures of third-party services.