Privacy Policy

Last updated: March 2026

1. Information We Collect

Account Information

When you register, we collect your name, email address, company name, phone number, and billing information. This is necessary to create and manage your account.

Platform Usage Data

We collect information about how you interact with the Platform, including pages visited, features used, actions taken, browser type, device information, and IP address.

Customer Data You Provide

As a CRM platform, you input data about your customers (leads, estimates, inventory, communications). You are the data controller for this information. We process it solely on your behalf to provide the service.

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how our marketing website is used. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

• •To provide, maintain, and improve the Platform
• •To process payments and manage your subscription
• •To send transactional emails (account confirmations, billing receipts, service updates)
• •To provide customer support
• •To detect and prevent fraud, abuse, or security incidents
• •To comply with legal obligations

We do not sell your personal information or your customer data to third parties.

3. How We Share Your Information

We may share information with:

• •Payment Processors: Stripe processes your payment information. We do not store your full credit card details.
• •Email Services: SendGrid delivers transactional and platform-generated emails on your behalf.
• •Hosting and Infrastructure: Our platform is hosted on secure cloud infrastructure.
• •Legal Requirements: We may disclose information if required by law, court order, or government request.

All third-party service providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.

4. Data Security

We implement commercially reasonable technical and organizational measures to protect your data, including encryption in transit (TLS/SSL), logical tenant isolation in our multi-tenant architecture, and access controls. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your account data for as long as your subscription is active. After cancellation or termination, we retain your data for 30 days before permanent deletion. You may request a data export at any time during your subscription.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• •Access the personal data we hold about you
• •Correct inaccurate data
• •Request deletion of your data
• •Export your data in a portable format
• •Object to or restrict certain processing

To exercise any of these rights, contact us at hello@mooxy.com.

7. Children's Privacy

The Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform at least 15 days before the changes take effect.